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PURCHASE HELP

As one of our loyal customers who support and reply on IT-Parts, we sincerely hope you find that shopping on IT-Parts is simple and pleasant. However, we understand that you may have some questions during your shopping trip. Read the following details to find answers to those questions about order, payment, shipping, account, and more.

My Orders

Place an Order


Visit the IT-Parts website at www.IT-Parts. We are here for you.

Select the product that you want to buy online, click on "Add to Cart" button. Then, you can view your cart and proceed to check out, fill out the delivery details and payment details to pay and complete your order.

Start your shopping now from our homepage.




Change or Edit Order


Sign in IT-Parts account and visit My Orders page to view your orders.

Once you submit your order, it immediately enters our order processing system. But if you do have to change the order, such as changing the product or quantity, etc. You can contact us to change your order as long as the order has not been shipped yet.




View or Print Invoice


IT-Parts creates an invoice for your order.

You can view or print individual invoices on your My Orders page after you sign in to your IT-Parts account. Find the order and click the “Print Invoices” button to print your invoice.




Check Order Status


Thank you for shopping with us. We provide you an easy way to gain access to your orders.

Open the IT-Parts website, and simply click Track Your Package to check your order status by entering your email address and order number.

If you want more relevant order info, you can visit My Orders.




Cancel Order


We understand that, in some cases, you may no longer need the products and want to cancel the order.

If what you purchased are our standard products, usually, cancellation can be allowed within 48 hours. However, once customized items are processing, they are no longer eligible for cancellation.





Payment

Payment Options


IT-Parts accepts a variety of payment methods for your purchase.

We accept PayPal, Credit Card, Wire Transfer, Western Union, PO (Purchase Order) payment.

For more details you can visit Payment Methods.




Business Pricing


IT-Parts offers business pricing to those customers whose IT-Parts account are approved business accounts.

As long as you place the orders through your IT-Parts business account, you can get the products at a favorable price. Want to get a discount for a large order?

Just update to a IT-Parts Business Account.





Shipping and Delivery

Free Shipping


Orders with Free Shipping by IT-Parts.

Free shipping service will be applied to orders with a total amount over US$79 and a shipping address in United States, Mexico, Canada, UK or EU countries, and all items must be in stock in our warehouses. Large items, such as bulk cables and network cabinet, are not eligible for free shipping.




Delivery Time


Orders are usually processed and shipped out within 48 hours, however there may be a short delay during holidays and peak seasons.

Delivery time varies depending on the carrier. Usually, FedEx - within 1~4 business days, DHL- within 2~6 business days, UPS- within 2~5 business days, EMS - within 4~15 business days.

For more information about shipping, please visit our website Shipping & Delivery.




Shipping Options


IT-Parts offers different shipping methods for the convenience of local customers.

IT-Parts has built warehouse systems in America and Germany to support domestic shipping and international shipping to over 190 countries all around the world. For more details, please visit Shipping and Delivery.





Return Support

Replacement or Maintenance


IT-Parts 's return policy allows you to return items for replacement or maintenance.

Items you received that are damaged, defective, wrong or not work properly, can be returned for free replacement within 30 days from the date you received it. Free return for maintenance is offered until the end of warranty.

For how to return items for replacement or maintenance, please refer to the Return Policy and Warranty Policy.




Refund


If you want to return your items, we are here to help.

IT-PARTS offers 30-Day “No Reason Return” policy. All products must be purchased from IT-Parts and in good condition. Custom products are not eligible for return.

For how to return items for refund, please refer to the Return Policy.





My Account

Create an IT-Parts account


Shopping online through a IT-Parts account is faster and more convenient.

A free IT-Parts account gives you easy access to all products online. You can sign in to make an order directly, check on an order status through the website, stay in touch with us at all times, and more.

Just click on Register Account to create your IT-PARTS account.




Forgot and Reset Password


Password can be easily reset to make sure your account stays safe and functions well as well as make orders online in time.

If you forgot your password, you may reset it by clicking “ Forgot Your Password ” to get a new one.




Manage Account Information


It's easy to change or update any information on your account.

After signing in to the “ My Account ” page, you can edit your information, update your address or email information, view order history, check order status, or raise any questions.





 

FREQUENTLY ASKED QUESTIONS

My Orders

Place an Order


Visit the IT-Parts website at www.IT-Parts. We are here for you.

Select the product that you want to buy online, click on "Add to Cart" button. Then, you can view your cart and proceed to check out, fill out the delivery details and payment details to pay and complete your order.

Start your shopping now from our homepage.




Change or Edit Order


Sign in IT-Parts account and visit My Orders page to view your orders.

Once you submit your order, it immediately enters our order processing system. But if you do have to change the order, such as changing the product or quantity, etc. You can contact us to change your order as long as the order has not been shipped yet.




View or Print Invoice


IT-Parts creates an invoice for your order.

You can view or print individual invoices on your My Orders page after you sign in to your IT-Parts account. Find the order and click the “Print Invoices” button to print your invoice.




Check Order Status


Thank you for shopping with us. We provide you an easy way to gain access to your orders.

Open the IT-Parts website, and simply click Track Your Package to check your order status by entering your email address and order number.

If you want more relevant order info, you can visit My Orders.




Cancel Order


We understand that, in some cases, you may no longer need the products and want to cancel the order.

If what you purchased are our standard products, usually, cancellation can be allowed within 48 hours. However, once customized items are processing, they are no longer eligible for cancellation.





Payment

Payment Options


IT-Parts accepts a variety of payment methods for your purchase.

We accept PayPal, Credit Card, Wire Transfer, Western Union, PO (Purchase Order) payment.

For more details you can visit Payment Methods.




Business Pricing


IT-Parts offers business pricing to those customers whose IT-Parts account are approved business accounts.

As long as you place the orders through your IT-Parts business account, you can get the products at a favorable price. Want to get a discount for a large order?

Just update to a IT-Parts Business Account.





Shipping and Delivery

Free Shipping


Orders with Free Shipping by IT-Parts.

Free shipping service will be applied to orders with a total amount over US$79 and a shipping address in United States, Mexico, Canada, UK or EU countries, and all items must be in stock in our warehouses. Large items, such as bulk cables and network cabinet, are not eligible for free shipping.




Delivery Time


Orders are usually processed and shipped out within 48 hours, however there may be a short delay during holidays and peak seasons.

Delivery time varies depending on the carrier. Usually, FedEx - within 1~4 business days, DHL- within 2~6 business days, UPS- within 2~5 business days, EMS - within 4~15 business days.

For more information about shipping, please visit our website Shipping & Delivery.




Shipping Options


IT-Parts offers different shipping methods for the convenience of local customers.

IT-Parts has built warehouse systems in America and Germany to support domestic shipping and international shipping to over 190 countries all around the world. For more details, please visit Shipping and Delivery.





Return Support

Replacement or Maintenance


IT-Parts 's return policy allows you to return items for replacement or maintenance.

Items you received that are damaged, defective, wrong or not work properly, can be returned for free replacement within 30 days from the date you received it. Free return for maintenance is offered until the end of warranty.

For how to return items for replacement or maintenance, please refer to the Return Policy and Warranty Policy.




Refund


If you want to return your items, we are here to help.

IT-PARTS offers 30-Day “No Reason Return” policy. All products must be purchased from IT-Parts and in good condition. Custom products are not eligible for return.

For how to return items for refund, please refer to the Return Policy.





My Account

Create an IT-Parts account


Shopping online through a IT-Parts account is faster and more convenient.

A free IT-Parts account gives you easy access to all products online. You can sign in to make an order directly, check on an order status through the website, stay in touch with us at all times, and more.

Just click on Register Account to create your IT-PARTS account.




Forgot and Reset Password


Password can be easily reset to make sure your account stays safe and functions well as well as make orders online in time.

If you forgot your password, you may reset it by clicking “ Forgot Your Password ” to get a new one.




Manage Account Information


It's easy to change or update any information on your account.

After signing in to the “ My Account ” page, you can edit your information, update your address or email information, view order history, check order status, or raise any questions.





 

TRACK YOUR PACKAGE

IT-Parts operates under a fully integrated system that allows for significant tailoring to specifically suit the requirements of our Customers.
This ongoing customization has allowed our team to create a truly unique package.
We at IT-Parts, use a cohesive data tracking system from product receipt to the final delivery at the end user's receiving dock.
Our warehouse facilities are fully integrated to effectively manage inventory from product receipt to the ultimate destination. Besides this, the warehouse and transportation systems interface real time.
IT-Parts website is the source for reliable, up-to-the-minute, accessible information.
Our system provides hourly updates to our website, enabling our valued customers to view delivery status and inventory levels online.
We at IT-Parts, assign login credentials to our customers, so that authorized members of our customer organization can search for the data they desire.
We as well provide order tracking on-line. We strongly believe in technology advancement that makes us unique in the industry and in our inventory management.
Through our barcode scanning technology we provide you with real-time web-based information on your inventory.
The status of any item or order is just a finger touch away through the web. In addition, this technology enables us to accurately manage your inventory while it is in our facility.
 
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800 West El Camino Real, Suite 180

Mountain View, CA 94040

 (888) 585-8527