QUICK HELP

PURCHASE HELP

As one of our loyal customers who support and reply on IT-Parts, we sincerely hope you find that shopping on IT-Parts is simple and pleasant. However, we understand that you may have some questions during your shopping trip. Read the following details to find answers to those questions about order, payment, shipping, account, and more.

Order Status

What if I forget my order number?


Your order number is included in the email order confirmation with an automatic link to the Order Status Page. When you order by phone, a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number, it can be obtained by contacting the Customer Service Centre by emailing to Sales@IT-Parts.Net or by calling +1 (877) 370 4525 or through live chat.




How will I know if IT-PARTS received my order?


Once an order you have placed has been processed, you will receive a confirmation through email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.




How can I check the delivery status of my order?


To check the delivery status of your order, please log in your account, click on the “My Account” link and find "order history". There you can track your order conveniently or you can contact us directly for a status update.




How long do you keep my Order Status history?


The My Orders section is one of the great new features on IT-PARTS. Your Order Status history will be kept for 90 days and will reflect your orders that were placed on IT-Parts.




When will you take care of my order?


Orders placed during business hours will be taken care of immediately. We will inform you of the lead time and shipping method, and confirm with you any information we need to ship. Orders placed outside of business hours will take one to one-and-a-half business days to prepare and ship.





Shopping

What methods of payment does IT-Parts accept?


We currently accept PayPal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.




Can I get a discount if I order large quantities of an item?


Can I get a discount if I order large quantities of an item?




Can I add or delete items from my order if I change my mind?


When you place your order on the Internet, we will send email or call you to confirm your order before shipping.




What should I do if I want to cancel my order?


Immediately call +1 (877) 370 4525, log in to live chat, or send an email to Sales@IT-Parts.Net. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.




What if there’s a problem with my order?


If there are any problems with your order, you will be contacted by a customer service representative.




How can I contact IT-PARTS if I have a problem with my order?


Please call us at +1 (877) 370 4525 or live chat with us or send us an email (Sales@IT-Parts.Net), if you need help with your order.




What are the advantages and disadvantages of FedEx, DHL, UPS?


UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and wants to continue to focus on expanding into European and Asian markets. DHL Express is the number shipper one in Europe, while UPS and FedEx are on top in the U.S.




I cannot find the product I need. Can it still be purchased through IT-PARTS?


Absolutely. We will try our best to satisfy all our customers' needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have that are not listed on the website. Simply contact one of our experienced sales staff and they can help you place a special order for the product you need.




Do I have to get an account of IT-Parts to get a quote? And what does it cost?


Of course not, but there are many advantages which will present you a wonderful shopping experience if you have an account of IT-Parts. We offer appointments for all guests free of charge, whether you are looking for great prices, quantity, some special order for hard to find pieces, or just a couple of network cables. Simply email Sales@IT-Parts.Net or call +1 (877) 370 4525.




Do you accept international orders?


Yes, we do. We ship worldwide and have warehouses in different countries.





Returns

How can I return some of what I have ordered online?


You can go to your account and open an RMA request, we will help you at that time or call us at +1 (877) 370 4525 or live chat with us or send us an email (Sales@IT-Parts.Net) for help.




Who will be responsible for the return shipping cost?


The return shipping cost must be paid by the buyer. Please note: No matter what the reason, buyers will pay shipping charges to return unsatisfactory goods and whether it be for exchange or refund, buyers must send our products back first. After receiving the returned item(s), we will process the refund or exchange immediately.




What is the RMA? And how can I get an RMA number?


RMA means "Return Merchandise Authorization". An RMA number is necessary when you want to return the item and is provided by us after confirming your return. Please send an email to Sales@IT-Parts.Net for an RMA number.

If I receive an order discrepancy, what should I prepare for the return?

If you receive damaged items / wrong or missing items in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for verification:

  • Picture Package on box
  • Photo of the packing
  • Photo of the damage/incorrect items. Customers can send the information above to Sales@IT-Parts.Net
A representative will review the order and respond within 24 hours.




Can I get my money back if the product works, but I do not need it?


Yes. If the product works but you do not need it, you can send it back for refund. In this case, we will charge a 15% restocking and handling fee and will not reimburse shipping costs.





Website

What if I cannot remember my password to log into the website?


If you forget your password, you can click on the "forgot your password", then enter your username (email), you will then receive an email with a new password. You can then use this new password to login and update your password in the personal archive section.




What can I do if I found something wrong on your website?


First, use the Snipping Tool to capture that image and then contact us in the live chat or through email to Sales@IT-Parts.Net. Let us deal with the problem and respond within 24 hours.




Why buy IT-PARTS optical transceivers?


Reliability: Manufactured to exact OEM (Original Equipment Manufacturer) specifications.

Affordability: Up to 90% off list price of major brands.

Availability: Large inventory for immediate delivery.

Warranty: Lifetime advanced replacement warranty.





Others

IT-PARTS price-match guarantee?


IT-PARTS promises a price match guarantee. If you find a price lower than ours on the Qualified Internet Retailer sites listed below, and you meet the eligibility requirements listed below, we will match the price, or within 3 days of your IT-PARTS purchase and we will refund you the difference.




When requesting a price match, please be aware that prices will be compared on the following criteria:


(1). Our Price Match Guarantee does not apply when you use coupons, rebates, promotional offers, free shipping, or product-bundle pricing on the order.

(2). Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price in comparison to IT-Parts’s product price and lowest priced shipping method for that item.

(3). Our Price Match Guarantee does not apply to membership pricing.

(4). Our Price Match Guarantee is limited to up to three (3) of the same product, shipped to the same address.

(5). Our Price Match Guarantee is subject to change at any time.

Qualified Internet Retailers: eBay.com, Amazon.com, BestBuy.com, Compusa.com, Hardware.com, TigerDirect.com, PROVANTAGE.com





 

FREQUENTLY ASKED QUESTIONS

Order Status

What if I forget my order number?


Your order number is included in the email order confirmation with an automatic link to the Order Status Page. When you order by phone, a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number, it can be obtained by contacting the Customer Service Centre by emailing to Sales@IT-Parts.Net or by calling +1 (877) 370 4525 or through live chat.




How will I know if IT-PARTS received my order?


Once an order you have placed has been processed, you will receive a confirmation through email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.




How can I check the delivery status of my order?


To check the delivery status of your order, please log in your account, click on the “My Account” link and find "order history". There you can track your order conveniently or you can contact us directly for a status update.




How long do you keep my Order Status history?


The My Orders section is one of the great new features on IT-PARTS. Your Order Status history will be kept for 90 days and will reflect your orders that were placed on IT-Parts.




When will you take care of my order?


Orders placed during business hours will be taken care of immediately. We will inform you of the lead time and shipping method, and confirm with you any information we need to ship. Orders placed outside of business hours will take one to one-and-a-half business days to prepare and ship.





Shopping

What methods of payment does IT-Parts accept?


We currently accept PayPal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.




Can I get a discount if I order large quantities of an item?


Can I get a discount if I order large quantities of an item?




Can I add or delete items from my order if I change my mind?


When you place your order on the Internet, we will send email or call you to confirm your order before shipping.




What should I do if I want to cancel my order?


Immediately call +1 (877) 370 4525, log in to live chat, or send an email to Sales@IT-Parts.Net. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.




What if there’s a problem with my order?


If there are any problems with your order, you will be contacted by a customer service representative.




How can I contact IT-PARTS if I have a problem with my order?


Please call us at +1 (877) 370 4525 or live chat with us or send us an email (Sales@IT-Parts.Net), if you need help with your order.




What are the advantages and disadvantages of FedEx, DHL, UPS?


UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and wants to continue to focus on expanding into European and Asian markets. DHL Express is the number shipper one in Europe, while UPS and FedEx are on top in the U.S.




I cannot find the product I need. Can it still be purchased through IT-PARTS?


Absolutely. We will try our best to satisfy all our customers' needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have that are not listed on the website. Simply contact one of our experienced sales staff and they can help you place a special order for the product you need.




Do I have to get an account of IT-Parts to get a quote? And what does it cost?


Of course not, but there are many advantages which will present you a wonderful shopping experience if you have an account of IT-Parts. We offer appointments for all guests free of charge, whether you are looking for great prices, quantity, some special order for hard to find pieces, or just a couple of network cables. Simply email Sales@IT-Parts.Net or call +1 (877) 370 4525.




Do you accept international orders?


Yes, we do. We ship worldwide and have warehouses in different countries.





Returns

How can I return some of what I have ordered online?


You can go to your account and open an RMA request, we will help you at that time or call us at +1 (877) 370 4525 or live chat with us or send us an email (Sales@IT-Parts.Net) for help.




Who will be responsible for the return shipping cost?


The return shipping cost must be paid by the buyer. Please note: No matter what the reason, buyers will pay shipping charges to return unsatisfactory goods and whether it be for exchange or refund, buyers must send our products back first. After receiving the returned item(s), we will process the refund or exchange immediately.




What is the RMA? And how can I get an RMA number?


RMA means "Return Merchandise Authorization". An RMA number is necessary when you want to return the item and is provided by us after confirming your return. Please send an email to Sales@IT-Parts.Net for an RMA number.

If I receive an order discrepancy, what should I prepare for the return?

If you receive damaged items / wrong or missing items in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for verification:

  • Picture Package on box
  • Photo of the packing
  • Photo of the damage/incorrect items. Customers can send the information above to Sales@IT-Parts.Net
A representative will review the order and respond within 24 hours.




Can I get my money back if the product works, but I do not need it?


Yes. If the product works but you do not need it, you can send it back for refund. In this case, we will charge a 15% restocking and handling fee and will not reimburse shipping costs.





Website

What if I cannot remember my password to log into the website?


If you forget your password, you can click on the "forgot your password", then enter your username (email), you will then receive an email with a new password. You can then use this new password to login and update your password in the personal archive section.




What can I do if I found something wrong on your website?


First, use the Snipping Tool to capture that image and then contact us in the live chat or through email to Sales@IT-Parts.Net. Let us deal with the problem and respond within 24 hours.




Why buy IT-PARTS optical transceivers?


Reliability: Manufactured to exact OEM (Original Equipment Manufacturer) specifications.

Affordability: Up to 90% off list price of major brands.

Availability: Large inventory for immediate delivery.

Warranty: Lifetime advanced replacement warranty.





Others

IT-PARTS price-match guarantee?


IT-PARTS promises a price match guarantee. If you find a price lower than ours on the Qualified Internet Retailer sites listed below, and you meet the eligibility requirements listed below, we will match the price, or within 3 days of your IT-PARTS purchase and we will refund you the difference.




When requesting a price match, please be aware that prices will be compared on the following criteria:


(1). Our Price Match Guarantee does not apply when you use coupons, rebates, promotional offers, free shipping, or product-bundle pricing on the order.

(2). Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price in comparison to IT-Parts’s product price and lowest priced shipping method for that item.

(3). Our Price Match Guarantee does not apply to membership pricing.

(4). Our Price Match Guarantee is limited to up to three (3) of the same product, shipped to the same address.

(5). Our Price Match Guarantee is subject to change at any time.

Qualified Internet Retailers: eBay.com, Amazon.com, BestBuy.com, Compusa.com, Hardware.com, TigerDirect.com, PROVANTAGE.com





 

TRACK YOUR PACKAGE

IT-Parts operates under a fully integrated system that allows for significant tailoring to specifically suit the requirements of our Customers.
This ongoing customization has allowed our team to create a truly unique package.
We at IT-Parts, use a cohesive data tracking system from product receipt to the final delivery at the end user's receiving dock.
Our warehouse facilities are fully integrated to effectively manage inventory from product receipt to the ultimate destination. Besides this, the warehouse and transportation systems interface real time.
IT-Parts website is the source for reliable, up-to-the-minute, accessible information.
Our system provides hourly updates to our website, enabling our valued customers to view delivery status and inventory levels online.
We at IT-Parts, assign login credentials to our customers, so that authorized members of our customer organization can search for the data they desire.
We as well provide order tracking on-line. We strongly believe in technology advancement that makes us unique in the industry and in our inventory management.
Through our barcode scanning technology we provide you with real-time web-based information on your inventory.
The status of any item or order is just a finger touch away through the web. In addition, this technology enables us to accurately manage your inventory while it is in our facility.
 
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800 West El Camino Real, Suite 180

Mountain View, CA 94040

 (888) 585-8527