As one of our loyal customers who support and reply on IT-Parts, we sincerely hope you find that shopping on IT-Parts is simple and pleasant. However, we understand that you may have some questions during your shopping trip. Read the following details to find answers to those questions about order, payment, shipping, account, and more.
Place an Order
Visit the IT-Parts website at www.IT-Parts. We are here for you.
Select the product that you want to buy online, click on "Add to Cart" button. Then, you can view your cart and proceed to check out, fill out the delivery details and payment details to pay and complete your order.
Start your shopping now from our homepage.
Change or Edit Order
Sign in IT-Parts account and visit My Orders page to view your orders.
Once you submit your order, it immediately enters our order processing system. But if you do have to change the order, such as changing the product or quantity, etc. You can contact us to change your order as long as the order has not been shipped yet.
View or Print Invoice
IT-Parts creates an invoice for your order.
You can view or print individual invoices on your My Orders page after you sign in to your IT-Parts account. Find the order and click the “Print Invoices” button to print your invoice.
Check Order Status
Thank you for shopping with us. We provide you an easy way to gain access to your orders.
Open the IT-Parts website, and simply click Track Your Package to check your order status by entering your email address and order number.
If you want more relevant order info, you can visit My Orders.
We understand that, in some cases, you may no longer need the products and want to cancel the order.
If what you purchased are our standard products, usually, cancellation can be allowed within 48 hours. However, once customized items are processing, they are no longer eligible for cancellation.
IT-Parts accepts a variety of payment methods for your purchase.
We accept PayPal, Credit Card, Wire Transfer, Western Union, PO (Purchase Order) payment.
For more details you can visit Payment Methods.
IT-Parts offers business pricing to those customers whose IT-Parts account are approved business accounts.
As long as you place the orders through your IT-Parts business account, you can get the products at a favorable price. Want to get a discount for a large order?
Just update to a IT-Parts Business Account.
Shipping and Delivery
Orders with Free Shipping by IT-Parts.
Free shipping service will be applied to orders with a total amount over US$79 and a shipping address in United States, Mexico, Canada, UK or EU countries, and all items must be in stock in our warehouses. Large items, such as bulk cables and network cabinet, are not eligible for free shipping.
Orders are usually processed and shipped out within 48 hours, however there may be a short delay during holidays and peak seasons.
Delivery time varies depending on the carrier. Usually, FedEx - within 1~4 business days, DHL- within 2~6 business days, UPS- within 2~5 business days, EMS - within 4~15 business days.
For more information about shipping, please visit our website Shipping & Delivery.
IT-Parts offers different shipping methods for the convenience of local customers.
IT-Parts has built warehouse systems in America and Germany to support domestic shipping and international shipping to over 190 countries all around the world. For more details, please visit Shipping and Delivery.
Replacement or Maintenance
IT-Parts 's return policy allows you to return items for replacement or maintenance.
Items you received that are damaged, defective, wrong or not work properly, can be returned for free replacement within 30 days from the date you received it. Free return for maintenance is offered until the end of warranty.
For how to return items for replacement or maintenance, please refer to the Return Policy and Warranty Policy.
If you want to return your items, we are here to help.
IT-PARTS offers 30-Day “No Reason Return” policy. All products must be purchased from IT-Parts and in good condition. Custom products are not eligible for return.
For how to return items for refund, please refer to the Return Policy.
Create an IT-Parts account
Shopping online through a IT-Parts account is faster and more convenient.
A free IT-Parts account gives you easy access to all products online. You can sign in to make an order directly, check on an order status through the website, stay in touch with us at all times, and more.
Just click on Register Account to create your IT-PARTS account.
Forgot and Reset Password
Password can be easily reset to make sure your account stays safe and functions well as well as make orders online in time.
If you forgot your password, you may reset it by clicking “ Forgot Your Password ” to get a new one.
Manage Account Information
It's easy to change or update any information on your account.
After signing in to the “ My Account ” page, you can edit your information, update your address or email information, view order history, check order status, or raise any questions.
FREQUENTLY ASKED QUESTIONS
What if I forget my order number?
Your order number is included in the email order confirmation with an automatic link to the Order Status Page. When you order by phone, a partner will give your order number. It's a good idea to save your email order confirmation or write down the number for future reference. If you forget or lose your order number, it can be obtained by contacting the Customer Service Centre by emailing to Sales@IT-Parts.Net or by calling +1 (877) 370 4525 or through live chat.
How will I know if IT-PARTS received my order?
Once an order you have placed has been processed, you will receive a confirmation through email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
How can I check the delivery status of my order?
To check the delivery status of your order, please log in your account, click on the “My Account” link and find "order history". There you can track your order conveniently or you can contact us directly for a status update.
How long do you keep my Order Status history?
The My Orders section is one of the great new features on IT-PARTS. Your Order Status history will be kept for 90 days and will reflect your orders that were placed on IT-Parts.
When will you take care of my order?
Orders placed during business hours will be taken care of immediately. We will inform you of the lead time and shipping method, and confirm with you any information we need to ship. Orders placed outside of business hours will take one to one-and-a-half business days to prepare and ship.
What methods of payment does IT-Parts accept?
We currently accept PayPal, Western Union and Wire Transfer. We ensure your Credit Card information is 100% safe and secure.
Can I get a discount if I order large quantities of an item?
Can I get a discount if I order large quantities of an item?
Can I add or delete items from my order if I change my mind?
When you place your order on the Internet, we will send email or call you to confirm your order before shipping.
What should I do if I want to cancel my order?
Immediately call +1 (877) 370 4525, log in to live chat, or send an email to Sales@IT-Parts.Net. Most orders are transmitted almost immediately to our warehouses and may not be able to cancel your order, please let us know as soon as possible.
What if there’s a problem with my order?
If there are any problems with your order, you will be contacted by a customer service representative.
How can I contact IT-PARTS if I have a problem with my order?
What are the advantages and disadvantages of FedEx, DHL, UPS?
UPS and FedEx are almost a classic duopoly, but only in the domestic shipping industry. FedEx operates in more countries than UPS, and wants to continue to focus on expanding into European and Asian markets. DHL Express is the number shipper one in Europe, while UPS and FedEx are on top in the U.S.
I cannot find the product I need. Can it still be purchased through IT-PARTS?
Absolutely. We will try our best to satisfy all our customers' needs as we are a very famous manufacturer and supplier of fiber optic products in China, and there are many products we have that are not listed on the website. Simply contact one of our experienced sales staff and they can help you place a special order for the product you need.
Do I have to get an account of IT-Parts to get a quote? And what does it cost?
Of course not, but there are many advantages which will present you a wonderful shopping experience if you have an account of IT-Parts. We offer appointments for all guests free of charge, whether you are looking for great prices, quantity, some special order for hard to find pieces, or just a couple of network cables. Simply email Sales@IT-Parts.Net or call +1 (877) 370 4525.
Do you accept international orders?
Yes, we do. We ship worldwide and have warehouses in different countries.
How can I return some of what I have ordered online?
Who will be responsible for the return shipping cost?
The return shipping cost must be paid by the buyer. Please note: No matter what the reason, buyers will pay shipping charges to return unsatisfactory goods and whether it be for exchange or refund, buyers must send our products back first. After receiving the returned item(s), we will process the refund or exchange immediately.
What is the RMA? And how can I get an RMA number?
RMA means "Return Merchandise Authorization". An RMA number is necessary when you want to return the item and is provided by us after confirming your return. Please send an email to Sales@IT-Parts.Net for an RMA number.
If I receive an order discrepancy, what should I prepare for the return?
If you receive damaged items / wrong or missing items in your order, please contact our Customer Service Department within 7 days from the delivery date. Certain information may be required for verification:
- Picture Package on box
- Photo of the packing
- Photo of the damage/incorrect items. Customers can send the information above to Sales@IT-Parts.Net
Can I get my money back if the product works, but I do not need it?
Yes. If the product works but you do not need it, you can send it back for refund. In this case, we will charge a 15% restocking and handling fee and will not reimburse shipping costs.
What if I cannot remember my password to log into the website?
If you forget your password, you can click on the "forgot your password", then enter your username (email), you will then receive an email with a new password. You can then use this new password to login and update your password in the personal archive section.
What can I do if I found something wrong on your website?
First, use the Snipping Tool to capture that image and then contact us in the live chat or through email to Sales@IT-Parts.Net. Let us deal with the problem and respond within 24 hours.
Why buy IT-PARTS optical transceivers?
Reliability: Manufactured to exact OEM (Original Equipment Manufacturer) specifications.
Affordability: Up to 90% off list price of major brands.
Availability: Large inventory for immediate delivery.
Warranty: Lifetime advanced replacement warranty.
IT-PARTS price-match guarantee?
IT-PARTS promises a price match guarantee. If you find a price lower than ours on the Qualified Internet Retailer sites listed below, and you meet the eligibility requirements listed below, we will match the price, or within 3 days of your IT-PARTS purchase and we will refund you the difference.
When requesting a price match, please be aware that prices will be compared on the following criteria:
(1). Our Price Match Guarantee does not apply when you use coupons, rebates, promotional offers, free shipping, or product-bundle pricing on the order.
(2). Price comparisons include the product price plus shipping & handling charges when calculating the competitor's total price in comparison to IT-Parts’s product price and lowest priced shipping method for that item.
(3). Our Price Match Guarantee does not apply to membership pricing.
(4). Our Price Match Guarantee is limited to up to three (3) of the same product, shipped to the same address.
(5). Our Price Match Guarantee is subject to change at any time.
Qualified Internet Retailers: eBay.com, Amazon.com, BestBuy.com, Compusa.com, Hardware.com, TigerDirect.com, PROVANTAGE.com