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RETURN POLICY 

As per IT-Parts return policy, new and unopened standard stock products may be returned within 30 days of delivery, with limited exceptions. The product must be in new or like-new condition with its original trademark, manual and accessories that were included when delivered.

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Confirmed returns are usually processed within four weeks of IT-Parts.Net' s receipt of the returned products (to cover transit and processing time).

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If you need to return a product, simply download, complete, and send back the RMA Form.

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For the stock products with no artificial damage, you can submit an RMA request in the “My Account” section of your IT-Parts.Net account page within 30 days from the date of receipt. You will receive a prepaid return label at no charge and a full refund to the original form of payment* for the following items:

Note:

  • Marketplace items from 3rd-party sellers follow the individual seller’s return policy.

  • IT-Parts items purchased as gifts are refunded as store credit only.

  • Non-returnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, consumable items and items that are user damaged, unsanitary or missing major contents.

YOU RETURN

- Defective items (no fault of customer)

- Unopened items returned in the original condition as shipped

- Wrong item shipped or item does not match what was shown on the IT-Parts website

YOU RECEIVE

- 100% of the item’s purchase price AND free shipping label

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